In November 2009, the worst shooting to ever take place at a U.S. military installation took place at Fort Hood in Killeen, Texas. After the incident, the Secretary of Defense commissioned a study which revealed a need to improve emergency response capabilities including bringing all military installations up to Enhanced 9-1-1 (E9-1-1) standards. This would allow for better coordination and integration between the military and civilian emergency response systems. It called for the deployment of a modern and integrated emergency response system by implementing both E9-1-1 and Computer Aided Dispatch (CAD) systems at United States military installations.
The United States Marine Corps (USMC) was the first military branch to take action on a multi-phase approach to accomplish the deployment of such a system. The Space and Naval Warfare (SPAWAR) Systems Center Atlantic was tasked to lead the Consolidated Emergency Response System (CERS) program. SPAWAR recognized that an integrated system would require development of GIS data, MSAG, and ALI databases to support E9-1-1 call management, dispatch operations, and vehicle routing so they partnered with GeoComm to assist with developing those resources.
In early 2012, SPAWAR contracted with GeoComm and began a project for eleven Marine Corps Installations locations throughout the states of California, Arizona, Virginia, North Carolina, South Carolina, and Georgia. Because of strict CERS program guidelines, GeoComm was required to complete the project by the end of 2012.
Each of the eleven installations followed through the following consecutive phases, with individual installation kickoffs between February and August of 2012. By the middle of 2012 each of the eleven projects were at various stages in the process. The project work included:
- The development of Geographic Information System (GIS) data and application of an organized addressing scheme
- The development of the Master Street Address Guide (MSAG)
- The development of the Automatic Location Identification (ALI) data
- The creation of detailed documentation covering data development, workflow, and quality control procedures.
- Onsite delivery of the GIS, MSAG, and ALI data and training for ongoing data maintenance.
By the end of 2012, GeoComm had delivered National Emergency Number Association (NENA) compliant street and building address data and E9-1-1 databases to each of the applicable, eleven USMC installations. After successfully completing the project at the first eleven Marine Corps bases on time and under budget, SPAWAR decided to exercise the Option Year contract. The Option Year involved improving the on-base emergency response systems at five additional Marine Corps Bases located in California, Hawaii, North Carolina, Washington D.C., and Florida by completing the same process as the first eleven bases.
Upon the completion of the remaining five bases in September 2013, the address data and process improvements present at all sixteen installations ensured they had reliable, high quality support for public safety to support Computer Aided Dispatch (CAD), emergency response, and related services.