Emergency Call Routing Function
Transition to Geospatial Call Routing at your own pace
GIS Data Plays a Critical Role in NG9-1-1
The Emergency Call Routing Function (ECRF) is a core component in a NENA i3 system. The ECRF accurately routes 9-1-1 calls to the appropriate Public Safety Answering Point (PSAP) based on the caller’s location and in an NG9-1-1 system.
GeoComm ECRF is part of an end-to-end NG9-1-1 GIS solution that delivers NENA i3 ECRF services to NG9-1-1 Emergency Services IP Networks (ESInets), replacing legacy 9-1-1 MSAG and Selective Router systems. It includes 9-1-1 GIS data management, aggregation, and quality control systems to provision GIS data to ECRF systems rapidly and with high frequency. Based on NENA standards, GeoComm ECRF works with ANY vendor, make, and model of NG9-1-1 compliant Emergency Services Routing Proxy (ESRP), PSAP equipment, and other LoST clients.
Reliable and Robust Performance for 9-1-1 Systems
GeoComm ECRF uses a load balanced multi-server architecture supporting geographic redundancy with no single point of failure, providing high availability and lightning fast performance for any agency, large or small.
- Provides fast, secure, and reliable core network ECRF services for NG9-1-1, compatible with NENA i3 NG9-1-1 equipment and systems from any vendor
- Enables a transition to geospatial call routing at your pace, allowing you to increase routing capabilities as you assess, improve, and maintain your GIS data over time
- Enables common selective call transfer information across PSAPs using different CPE/CTI brands
- Improves response times by routing emergency calls to the correct PSAP faster
- Accomplishes fast routing changes in just a few seconds, such as adding virtual PSAP routing boundary during a public event, or large-scale manmade or natural disaster
- Uses industry leading Esri ArcGIS Enterprise technology to leverage existing GIS data, staff, expertise, and investment available to 9-1-1 authorities today
- Tested for interoperability at NENA Industry Collaboration Events (ICE1, ICE2, ICE3, ICE4, ICE5, ICE6, ICE7, and ICE8) and the European Emergency Number Association (EENA)/European Telecommunications Standards Institute (ETSI) NG1-1-2 Plugtest #1
- Integrates seamlessly with GeoComm’s end-to-end NG9-1-1 GIS system for publishing GIS data from local authorities into the 9-1-1 network, performing QC and data coalescing, and provisioning into live 9-1-1 ECRF systems