In a mission-critical environment, software performance must always be at its peak and long term public safety partnerships is our goal. At GeoComm we use many customer focused initiatives to listen and ensure a positive customer experience. Our team members work collaboratively to fulfill your help requests, ensuring seamless service to you and responding to your 9-1-1 GIS needs efficiently and with a sense of urgency.
- Technical Support: GeoComm provides technical assistance and product coaching by trained, experienced specialists in an advisory capacity. GeoComm’s response to client issues is fast as we develop our own software components, train our technicians on advanced troubleshooting methods, can remotely connect to clients’ systems, and can interact with clients’ software via the Web. This results in quicker diagnosis and issue resolution. LEARN MORE
- GIS Maintenance: GeoComm’s GIS Services Bureau has the largest professional public safety GIS staff in the nation. These staff members are dedicated to ensuring GIS data is maintained to the quality and meets standards embraced by the 9-1-1 industry. LEARN MORE
- Implementation: GeoComm’s professional Implementation team works to ensure systems are installed and configured to the satisfaction of our clients. This includes the review of system diagrams, GIS map data documents, and system architecture plans which are utilized to improve the overall project and to assist with future system maintenance and understanding. LEARN MORE
- Project Management: GeoComm’s professional Project Management team provides exceptional, client-specific project management services to assist public safety agencies in making informed decisions for improving 9-1-1 services for their communities. The team is composed of industry-recognized professionals and subject matter experts who have successfully completed various projects across the nation. GeoComm listens objectively to the goals and requirements of our clients’ specific projects. Then, we outline customized recommendations and practical implementation steps to meet our clients’ project goals. LEARN MORE
GeoComm Committed to Customers and Generating Long Term Partnerships