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Common NG9-1-1 GIS Obstacles Tackled by GeoComm’s Proven Process

GIS Data has a mission critical role in Next Generation 9-1-1 (NG9-1-1) systems and today is the day to begin your preparations. GeoComm is excited to share a diagram that outlines our proven approach to understanding the GIS requirements for NG9-1-1 and tackling your GIS Data issues. In addition, the diagram outlines how the State of South Dakota identified and overcame their GIS data quality challenges. 

GeoComm developed the proven Assess, Improve, Maintain approach to be an effective and streamline process agencies can use for preparing their GIS data for an NG9-1-1 environment. Because the NG9-1-1 services utilized in this approach are simple and straightforward, they are easily adaptable for jurisdictions of all sizes including local, regional, or statewide.

The State of South Dakota began formally transitioning to a GIS process and solution that was tailored to meet the rigors demands of NG9-1-1 in 2014. By approaching their transition utilizing the Assess, Improve, and Maintain process, the State of South Dakota has greatly improved the quality of their GIS data and has an established Quality Control (QC) plan to maintain it.

“It was a big undertaking to get to the point of having a statewide GIS dataset that could be used for call routing in NG9-1-1; however, we knew we could get there with GeoComm through a collaborative and coordinated effort. In addition, to the essential public safety role this GIS dataset plays, local and state offices will also benefit from having a single seamless, gapless GIS dataset,” Shawnie Rechtenbaugh, Deputy Secretary and State 9-1-1 Coordinator, South Dakota Department of Public Safety.

CLICK HERE to view the diagram and learn more about how you can overcome your NG9-1-1 GIS data challenges with our proven Assess, Improve, Maintain process. In addition, the diagram outlines the State of South Dakota’s journey to Achieving Public Safety Grade GIS Data for NG9-1-1.


GeoComm, NCTCOG, and RapidSOS Complete Pilot Project Aimed at Testing New Technology that Improves 9-1-1 Accuracy

GeoComm and RapidSOS recently partnered with the North Central Texas Council of Governments (NCTCOG) to conduct a pilot project in Frisco, Texas.   The pilot project focused on integrating mobile phone data received via RapidSOS into NCTCOG’s 9-1-1 PSAP mapping applications provided by GeoComm.

The pilot project tested mobile device enhanced location in an NCTCOG lab environment using smartphones with RapidSOS configuration in the operating system for placing test 9-1-1 calls.  A new GeoComm PSAP mapping application deployed to the NCTCOG lab and the City of Frisco PSAP was used to map the test 9-1-1 calls and interfaced to the RapidSOS configuration.

The test calls were placed from multiple devices by team members in the field who were responsible for taking photos of the location, as well as measuring and marketing the floor plan on the field.  Team members in the City of Frisco PSAP recorded and captured the testing information.  GeoComm and RapidSOS team members were responsible for placing and documenting the test calls as well as executing technical aspects of the test.

“My first reaction when I saw the demonstration was ‘Wow,’” said Christy Williams, Director 9-1-1, North Central Texas Council of Governments.  “To see a dot show up on the map with the exact location of the emergency, literally showing to the left or right of a staircase, was truly amazing.  I’ve never seen anything like this before the mobile calls – this is huge for telecommunicators who are trying to save lives.”

The pilot project testing indicated that device-based hybrid location technology can provide faster and more accurate indoor emergency location information.   In all test scenarios, device-based hybrid caller location was available by the time traditional Wireless Phase 1 information came in, and the caller location was consistently accurate, even for indoor locations where traditional Wireless Phase 2 mapping efforts show mixed results.

CLICK HERE to learn more about GeoComm and RapidSOS partnership, the pilot project, and its test results.

by | November 20, 2018

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