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A Public Safety Answering Point Audit
Evaluates the Operating Procedures in
Waukesha County, Wisconsin
Crime reduction, protecting quality of life, and maintaining a safe community is, generally, the mission of all public safety operations. One of the priorities for accomplishing this is by reducing response times and providing superior dispatching and emergency response services. When a 9-1-1 call is placed, it is the responsibility of the Public Safety Answering Point (PSAP) systems and personnel handling the call to effectively and quickly dispatch emergency services. In order to monitor their service, PSAP managers across the country have begun conducting routine PSAP Performance Audit evaluations as part of their Standard Operating Procedures (SOPs). Conducting an audit provides an assessment to help ensure the PSAP’s emergency preparedness is at the highest level so 9-1-1 responders can be dispatched quickly.
Waukesha County, Wisconsin, which operates a 9-1-1 communications center dispatching law, fire, rescue, and emergency medical service responders to 29 communities throughout the county, recognized how important these audits are and the benefits it could provide them. According to Sheriff Daniel Trawicki, the Waukesha County Sheriff’s team is continually retooling, rethinking, and reprioritizing their services. A baseline from which to make these important decisions is an essential tool. As such, Waukesha County partnered with GeoComm to conduct their PSAP Performance Audit.
GeoComm began the audit by comparing the rules, statues, and policies in place at the PSAP to state and nationally recognized performance standards and best practices. GeoComm reviewed the current operations in place, identified potential risks the PSAP operations face, and made recommendations regarding how they could improve their services.
“Waukesha County was very pleased with the performance audit done by GeoComm of the Waukesha County Communications Center. Barry Luke and Cheryl Greathouse brought much insight to our project and provided the County with valuable recommendations to improve our operations. Both Barry and Cheryl were easy to work with and handled the project in a very professional manner.” Lori Schubert, Internal Audit Manager - Waukesha County, Wisconsin.
GeoComm provided Waukesha County with a PSAP Performance Audit Report to use as a basis to make decisions to establish and maintain quality performance within the county. The recommendations, which were based on nationally recognized standards, included ways to maintain and improve the PSAP training program, staffing, quality control, call processing, and documentation management. It also included ideas for ways to move forward to implement these operational enhancements.
GeoComm commends Waukesha County for the proactive commitment to continuous improvement through performance audits and is proud to have been chosen to partner with Waukesha County for their project.
Crime reduction, protecting quality of life, and maintaining a safe community is, generally, the mission of all public safety operations. One of the priorities for accomplishing this is by reducing response times and providing superior dispatching and emergency response services. When a 9-1-1 call is placed, it is the responsibility of the Public Safety Answering Point (PSAP) systems and personnel handling the call to effectively and quickly dispatch emergency services. In order to monitor their service, PSAP managers across the country have begun conducting routine PSAP Performance Audit evaluations as part of their Standard Operating Procedures (SOPs). Conducting an audit provides an assessment to help ensure the PSAP’s emergency preparedness is at the highest level so 9-1-1 responders can be dispatched quickly.
Waukesha County, Wisconsin, which operates a 9-1-1 communications center dispatching law, fire, rescue, and emergency medical service responders to 29 communities throughout the county, recognized how important these audits are and the benefits it could provide them. According to Sheriff Daniel Trawicki, the Waukesha County Sheriff’s team is continually retooling, rethinking, and reprioritizing their services. A baseline from which to make these important decisions is an essential tool. As such, Waukesha County partnered with GeoComm to conduct their PSAP Performance Audit.
GeoComm began the audit by comparing the rules, statues, and policies in place at the PSAP to state and nationally recognized performance standards and best practices. GeoComm reviewed the current operations in place, identified potential risks the PSAP operations face, and made recommendations regarding how they could improve their services.
“Waukesha County was very pleased with the performance audit done by GeoComm of the Waukesha County Communications Center. Barry Luke and Cheryl Greathouse brought much insight to our project and provided the County with valuable recommendations to improve our operations. Both Barry and Cheryl were easy to work with and handled the project in a very professional manner.” Lori Schubert, Internal Audit Manager - Waukesha County, Wisconsin.
GeoComm provided Waukesha County with a PSAP Performance Audit Report to use as a basis to make decisions to establish and maintain quality performance within the county. The recommendations, which were based on nationally recognized standards, included ways to maintain and improve the PSAP training program, staffing, quality control, call processing, and documentation management. It also included ideas for ways to move forward to implement these operational enhancements.
GeoComm commends Waukesha County for the proactive commitment to continuous improvement through performance audits and is proud to have been chosen to partner with Waukesha County for their project.
“Waukesha County was very pleased with the performance audit done by
GeoComm of the Waukesha County Communications Center. Barry Luke and
Cheryl Greathouse brought much insight to our project and provided the
County with valuable recommendations to improve our operations. Both Barry
and Cheryl were easy to work with and handled the project in a very
professional manner.”
- Lori Schubert, Internal Audit Manager - Waukesha County, Wisconsin
- Lori Schubert, Internal Audit Manager - Waukesha County, Wisconsin
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