Contact Software Technical Support for assistance with the GeoLynx Family of Products
When do I contact GeoComm’s Software Technical Support?
Please contact our technical support team any time that you need assistance with the GeoLynx Family of Products.
How do I contact Software Technical Support?
You can call them at 866.837.7379 or e-mail them at email@example.com
When is Software Technical Support available?
Our team is available from 8:00 a.m. – 5:00 p.m. Central Time, Monday – Friday. After hours support is available for emergency purposes only. Please see your contract for terms and dates of service.
What information should I have available when I call Software Technical Support?
- Agency name
- Contact name and telephone number
- Name and version of the software product you have a question on
- Clear and concise description of the question or problem, including what you were attempting to do and any error messages you received.
- Timeframes you will be available for a return call
Are there any other items I should consider when contacting Software Technical Support?
Yes. If any of the changes in the list below have recently been made to your computer software, it would be beneficial for our team to know this when you are calling. Some things to consider include:
- Has a map update been applied?
- Has this computer been replaced?
- Has other software been installed recently?
Contact the GIS Maintenance Bureau for assistance with your GIS maintenance needs.
Why does GeoComm have a dedicated GIS Maintenance Team?
We understand that keeping GIS map data current, accurate, and regularly incorporated into a public safety system is just as important as the initial investment in the data layers. With proper and efficient maintenance, you are assured that lives are not put in jeopardy because of outdated or inaccurate GIS map data. Our GIS Maintenance Team is focused on keeping your GIS map data current, accurate, and provide you with the best customer service available. They work collaboratively to fulfill your maintenance service requests and produce the highest quality of GIS services.
How do I contact the GIS Maintenance Team?
You can call them at 844-282-4507 or e-mail them at firstname.lastname@example.org All of the team members will be able to easily assist you with questions and provide you consistent communication about your GIS data.
How do I upload new GIS data so GeoComm’s GIS Maintenance Team receives it?
We suggest that you submit your GIS map data, public safety databases, and/or other resources to GeoComm via our data submission webpage http://www.geo-comm.com/industries/gis/data-submission/ You will receive a confirmation e-mail once the forma has been submitted and received.
Are there any other details I need to know to submit my GIS data?
- Adobe Flash much be installed on your computer to see the form on the GIS data submission webpage.
- All native files must be compressed into a single ZIP (.zip) format
- The ZIP file must be under 2GB