GeoComm - Henderson County, TX

“The relationship between our District and GeoComm began with a scheduled presentation by GeoComm at the 2009 National NENA Conference in Ft Worth, TX. The meeting was very informative and not full of confusing acronyms which was helpful to me as I was new to the 911 industry. After the contract was signed, GeoComm’s GeoLynx DMS Trainer and later Implementation/training specialist were on-site. They were two of the most pleasant, knowledgeable, customer focused professionals I have yet to meet. They knew their product, their job, and how best to integrate the product into our system. Since implementation over a year ago, our GIS Manager has had several conversations with GeoComm’s GeoLynx DMS Trainer and their technical support team to work through issues. All were focused on our needs, not simply trying to squeeze our needs into their mold because one size does not fit all. Being a user friendly organization is still important. GeoComm has not forgotten that very important part of customer service.”

Don Houston – Director- Henderson County Texas 9-1-1 District

“Customer focused, knowledgeable, and professional,” those are just a few of the words Don Houston Director at Henderson County Texas 9-1-1 District uses to describe his impression of GeoComm. The relationship between the two agencies began in 2009 when GeoComm and Henderson County representatives met at the National NENA Conference in Fort Worth, Texas. Houston felt that the meeting was “very informative and not full of confusing acronyms which was helpful to me as I was new to the 9-1-1 industry.” He also stated that “GeoComm’s ‘user-friendly’ approach from day one was the hook that first grabbed our attention. From there our relationship has been broadened through the level of knowledge professionalism, and quick problem resolution GeoComm brings to the relationship.”

Since this first meeting, Henderson County has gone on to utilize several of GeoComm’s products and services. Most recently the installation of GeoLynx DMS has aided them in managing their GIS data. “Our GIS Manager has had several conversations with GeoComm’s GeoLynx DMS Trainer and their technical support team to work through issues. All were focused on our needs not simply trying to squeeze our needs into their mold because one size does not fit all,” Houston stated.

By installing GeoLynx DMS, which is a tool bar within Esri ArcMap and specifically designed for maintaining GIS data, and the MSAG, Henderson County has been better equipped to map emergency calls. They specifically use this software to map wireline, wireless, and VoIP emergency call locations. The data is brought into their three primary PSAP’s, one backup PSAP, and their training PSAP. By utilizing some of the features in their software they are more efficiently able to update their existing GIS layers and it enhances their data maintenance with a higher level of accuracy.

“We are a small Emergency Service District, yet GeoComm continues to be very customer focused on our needs, even though we all understand we are not their largest customer. Being a user friendly organization is still important. GeoComm has not forgotten that very important part of customer service,” Houston stated. “We look forward to an upcoming scheduled training where a GeoLynx DMS Trainer will be onsite to provide us with advanced training so we can learn more about the product and increase our skills in other areas.”

In addition to GeoLynx DMS, Henderson County also has several licenses of GeoLynx Desktop, a 9-1-1 Dispatch GIS software.