GeoLynx 9-1-1 is a mapped automatic location information (ALI) product designed with the user in mind.  Emergency call taking is intense and stressful -- we know.  That is why over the past 14 years we have worked with our customer base to continually evolve a product meeting those intense demands.



GeoLynx 9-1-1 Dispatch GIS is a full-featured, professional-level desktop mapping package specifically tailored for 9-1-1 emergencies.  This software features instantaneous call plotting of wireline, wireless Phase I and Phase II calls, and Voice over Internet Protocol (VoIP) calls on a digital map. 

When a 9-1-1 call is placed, our software automatically captures the address, cell site and sector information, or coordinates from the ALI stream and instantly plots a marker at the caller’s location on a GIS base map.  GeoLynx 9-1-1 displays the caller's location on the map clearly showing caller name, address, and responding agency data, along with additional information extracted from the map such as property access points and physical structure locations.  This geographic information dramatically enhances the ability of dispatchers to quickly and efficiently dispatch emergency response personnel.









GeoLynx 9-1-1 includes an open API for connecting to Computer Aided Dispatch (CAD) systems.  When calls are added in CAD, they appear on the GeoLynx map automatically.  When calls are closed in CAD, they disappear automatically from GeoLynx 9-1-1.  CAD calls are mapped in GeoLynx 9-1-1 with icons indicating the nature of a call for service, as well as the CAD call number.





GeoLynx 9-1-1 includes many advanced capabilities including an embedded Pictometry aerial oblique map view, hazardous materials incident management tools, and a sophisticated routing engine capable of creating best route driving directions around temporary barriers such as flooded streets and calculating vehicle driving time from any point on the map.

GeoLynx 9-1-1 directly supports many data formats including ESRI personal, file, and enterprise geodatabases, and shapefiles, as well as OGC WMS, ArcIMS, and ArcGIS Server map services.  GeoLynx 9-1-1 is supported by the largest, most experienced geographic information systems data development team in the industry that is dedicated solely to building GIS for public safety, emergency response, and Homeland Security.

Benefits

• Eliminates hard copy maps by automatically plotting wireline, wireless, and VoIP 9-1-1 calls
• Complies with Federal Communications Commission regulations for Phase I and II wireless call plotting
• Enables third party software (CAD and Pictometry) integration with open Application Programming Interface (API)
• Streamlines 9-1-1 call taker and dispatcher workflows using GIS to speed emergency response time with a modern Vista-inspired command and control interface
• Allows for quick map navigation and utilization of geographic information systems (GIS) data to find the closest fire hydrant or nearest hospital
• Provides Web GIS data integration for real-time weather maps and natural hazard maps, such as wildfires and floods
• Integrates Emergency Response Guidebook (ERG 2008) database electronically with isolation protocol mapping
• Generates drive time polygons and barrier routing to dispatch closest responders and concentrate search efforts based on drive time and distance
• Generates quickest route and driving directions
• Expands to include automatic vehicle location (AVL) tracking
• Expands to include real-time historical statistics module including current incident density mapping to identify surrounding activity
• Expands to include emergency notification support for automated mass calling using your current GIS data