Yuma County, Arizona, Improves GIS Map Data to Meet 9-1-1 Standards
Regardless of a
jurisdiction's size, integrating existing GIS map data into a
call-taking environment can be complex due to the multitude of GIS
data formats and stringent accuracy requirements for 9-1-1.
However, when integrated properly, it can provide lifesaving
information. Therefore, developing cohesive GIS map data is
essential for 9-1-1, but it is not always simple due to the strict,
but important, 9-1-1 standards the GIS data must meet.
This was the case for Yuma County, Arizona.
Business Situation
In 2008, the Arizona 9-1-1 office thoroughly
reviewed Yuma County’s GIS map data. The review
showed a need for significant enhancement and development prior to
deploying Wireless Phase II in the county. In
order for their GIS map data to meet 9-1-1 standards, the Automatic
Location Information (ALI) and Master Street Address Guide (MSAG)
needed to be synchronized with their GIS map data.
This synchronization allows calls to locate on the 9-1-1 map.
The GIS map data would ultimately be used to locate the
origin of wireline and wireless callers in Yuma County.
In addition to GIS data enhancement and development, it was
very important to the Arizona 9-1-1 Office that Yuma County and the
City of Yuma personnel receive the training and tools necessary to
maintain the GIS map data. The GIS map data
included street centerlines, MSAG boundaries, and Emergency Service
Number (ESN) boundaries.
Funding
To facilitate the enhancement of the GIS map
data, the Arizona State 9-1-1 Office assisted Yuma County by
providing project management and the critical funding needed to
complete the project. Funding was made possible
through a grant the Arizona State 9-1-1 Office was awarded in
2004 from the E9-1-1 PSAP Readiness Fund. Money
from the grant was allocated to fund GIS projects for 9-1-1 systems
within the state whose GIS map data did not meet standards set by
the State of Arizona for deploying Wireless Phase II.
GeoComm’s Approach
In 2008, after a thorough competitive proposal
process conducted by the State 9-1-1 Office, GeoComm was selected to
assist Yuma County in enhancing and building the GIS map data that
would be required for deploying Wireless Phase II in the county.
To better understand the history and current processes in place at Yuma County, GeoComm project managers traveled to Yuma County to meet with key project stakeholders from Yuma County, the City of Yuma, and the State of Arizona. This meeting was very important to the overall success of the project and each of the project phases. It allowed key project stakeholders to learn more about the project plan and project timeline. It also allowed GeoComm project managers to familiarize themselves with the project expectations of the county and state.
GeoComm worked with the
Arizona 9-1-1 Office to assist Yuma County by
approaching the project in the following phased approach.

GIS Assessment
In order for Yuma County to be Phase II complaint,
their GIS map data had to meet requirements set by the Arizona 9-1-1
Office for GIS map data attribute accuracy.
First, GeoComm completed an assessment of Yuma County’s map data to
determine what future project steps had to be taken with the GIS map
layers so they met the requirements. The
assessment consisted of examining the following information:
The ALI database had to have at
least a 95 percent match rate with the GIS
centerline layer
Street name elements had to be
valid with the MSAG
All of the street segments had to
be broken and snapped at the street intersections,
ESN boundaries, and community boundaries
The direction of the street
segments had to follow real-world ranges
The ranges could not overlap
Street segments had to be free of
parity errors
The “to” range had to be greater
than the “from” range on each segment
Left and right ESN information had
to match the boundary files
Divided highways, freeways, and
streets (divided by median) had to be depicted as
two lines
To examine all of these items, GeoComm performed a
random GIS collection and compared the gathered information to
existing aerial images. This review determined
the spatial accuracy of the street centerline layer and determined
if the current data set complied with the state’s GIS standards.
GIS Enhancement Plan
After completing the GIS Assessment, GeoComm
determined the steps that needed to be taken for Yuma County to meet
Arizona’s 9-1-1 GIS Attribute Accuracy Requirements and provided
Yuma County with a detailed GIS Enhancement Plan.
This plan explained each step that needed to be taken to enhance the
GIS map layers and the action items that would be done to complete
each step. It also included a detailed timeline
which helped Yuma County identify major project milestones.
Data Enhancement and Development
Once Yuma County approved GeoComm’s GIS
Enhancement Plan, it was time to update Yuma County’s GIS map data to
meet the Wireless Phase II requirements. The GIS
map data enhancement and development took eight months to complete,
and focused on three GIS map layers. The street
centerline, which is the primary layer required for public safety,
was improved to have a better synchronization rate with Yuma
County’s ALI database and MSAG. The ESN boundary
map layer, which depicts the service area for fire, medical, and law
was reviewed and altered according to NENA and the State of Arizona
9-1-1 GIS standards. In addition, an MSAG
Community Boundary map layer was created.
Finally, GeoComm performed a series of Quality Assurance/Quality
Control tests to ensure it would meet Arizona’s 9-1-1 GIS Attribute
Accuracy Requirements.
Maintenance Workflow Development
The importance of synchronization of certain map
layers with the Master Street Address Guide, the Automatic Location
Information data, and optionally, the site/structure locations, cannot
be overstated. It was important to Yuma County that they learn
the most efficient ways for their map data, MSAG data, and software
to work effectively to plot incident locations.
Yuma County wanted to ensure their data was managed and that
communication between departments was effective to meet the county’s
goals for 9-1-1 call plotting
To help them achieve their goals
for GIS data maintenance, GeoComm met with several Yuma County and
City of Yuma personnel to create processes and develop standard
operating procedures for the conversion, creation, maintenance, and
transfer of public safety GIS data. These
processes and procedures ensured that data synchronization and error
reporting was also maintained.
GIS Data Management Tools
Because a successful project is measured by the
value it provides the end users, GeoComm wanted to provide Yuma
County with the tools they needed to properly maintain the GIS map
data. GeoComm instructed Yuma County on how to use GeoLynx
DMS, which is a GIS data management tool for GIS and public safety
professionals. The training was tailored to Yuma
County’s needs and focused on data editing, quality control/quality
assurance, MSAG maintenance, and GIS/MSAG Synchronization.
"GeoLynx DMS has been a great asset to our county. It has significantly simplified error identification, streamlined the editing process, and made reporting the data development process a cinch. In addition, the work GeoComm did was first rate and contained enough examples to where my staff and I could simply pick up where their technicians left off so we could finish the project," Brian Brady, GIS Administrator, Yuma County, Arizona.
Final Report
Finally, GeoComm provided Yuma County with a
report that detailed the entire project. This
report addressed all of the GIS map data issues that GeoComm
identified in the GIS assessment. It highlighted
the enhancements made to the GIS map data and the workflow training
GeoComm provided.
End Results
Yuma County now has map data that meets or exceeds standards and guidelines set by the State of Arizona for map data accuracy. By enhancing the GIS map layers, it resulted in over 95 percent of the addresses in Yuma County’s ALI database matching their map data, showing the reliability of 9-1-1 GIS data in Yuma County has never been better. In addition to the GIS map data, GeoComm’s development of the maintenance workflows provided the county and City of Yuma with the GIS tools necessary to successfully maintain and manage the GIS map data moving forward. More importantly, Yuma County’s 9-1-1 Telecommunicators now have access to accurate maps that are critical in locating those in need when dialing 9-1-1.
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