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Iberia Parish Reduces Response Times with More
Accurate GIS Data
Nestled in the heart of Cajun Country you will find Iberia Parish, Louisiana. Home to over 73,000 people, Iberia Parish is strategically situated on the Gulf of Mexico between New Orleans and Houston. The parish covers over 1,000 square miles, with almost half of that being water. The Iberia Parish 9-1-1 Communications District takes providing emergency services seriously. So, in early 2010 they committed to a GIS project to develop accurate roads and address point data for the Parish.
Iberia Parish’s map data was guiding responders to within approximately 50-100 yards of an emergency caller. While this was relatively close to the caller, it was not always easy to locate the caller, making it feel like it was taking longer to respond to those in need. Iberia Parish’s goal was for caller location accuracy to increase so responders could pinpoint where help was needed and get there faster.
"GeoComm was a crucial partner as Iberia Parish upgraded our 911 dispatch maps and established a Parish GIS program. GeoComm’s knowledge of public safety mapping requirements and effective project management helped us better understand many opportunities to improve our work flows and effectiveness. In comparing our addressing work to the GeoComm street layer, we found that their field work was very accurate and thorough, mapping private roads we were not aware of." Prescott Marshall, 9-1-1 Director Iberia Parish.
Iberia Parish worked with GeoComm to update the accuracy of their GIS data for emergency response. GeoComm’s project team completed the following services:
• Road Centerline Layer Field Collection and GIS Updates
• Emergency Service Zone (ESZ) Boundary Layer Updates
• Address Point Layer Development
• Address Assessment
• GIS Data Maintenance Workflow Development and Training
To begin improving the location accuracy of Iberia Parish’s maps, GeoComm’s GIS staff collected a GPS stream for all the roads in Iberia Parish and collected GPS points for all the habitable structures on those roads. Fieldworkers noted the street name and visible house numbers for the habitable structures. After the field collection was complete, GeoComm used the collected points to update and enhance Iberia Parish’s road centerline layer. These updates ensured that addresses plotted on the correct side of an intersection, in the correct ESZ, and in the correct community.
Throughout the field collection process, GeoComm completed an address assessment review of all the incorporated and unincorporated addresses in Iberia Parish. This assessment identified addressable structures that did not fit in with the addressing scheme of the surrounding structures or specific industry based addressing guidelines. These guidelines ensure that odd and even house numbers are consistently on the same side of the road, the sequencing scheme is always consistent, and that addresses are not stacked or used multiple times; all critical data quality for plotting emergency calls on a map. The address assessment report was given to Iberia Parish for review and for targeting areas in the Parish that are candidates for potential readdressing.
Once fieldwork was complete, GeoComm updated the GIS data attributes and spatial accuracy using the provided resources of Master Street Address Guide (MSAG), Automatic Location Information (ALI) database, and through communication with Iberia Parish emergency management personnel. Once the attributes were updated, GeoComm submitted the final maps to Iberia Parish to be reviewed and approved before loading them into the Parish’s 9-1-1 System.
PSAP Audit Provides Waukesha County with Overview of Operations and Recommendations for Improved Services
Crime reduction, protecting quality of life, and maintaining a safe community is, generally, the mission of all public safety operations. One of the priorities for accomplishing this is by reducing response times and providing superior dispatching and emergency response services. When a 9-1-1 call is placed, it is the responsibility of the Public Safety Answering Point (PSAP) systems and personnel handling the call to effectively and quickly dispatch emergency services. Conducting a PSAP Performance Audit as part of your PSAP Standard Operating Procedures (SOPs) is an excellent way to monitor the level of service being provided by your PSAP. Conducting an audit provides an assessment to help ensure the PSAP’s emergency preparedness is at the highest level so 9-1-1 responders can be dispatched quickly.
Waukesha County, Wisconsin, which operates a 9-1-1 communications center dispatching law, fire, rescue, and emergency medical service responders to 29 communities throughout the county, recognized how important these audits are and the benefits it could provide them. According to Sheriff Daniel Trawicki, the Waukesha County Sheriff’s team is continually retooling, rethinking, and reprioritizing their services. A baseline from which to make these important decisions is an essential tool. As such, Waukesha County partnered with GeoComm to conduct their PSAP Performance Audit.
GeoComm began the audit by comparing the rules, statues, and policies in place at the PSAP to state and nationally recognized performance standards and best practices. GeoComm reviewed the current operations in place, identified potential risks the PSAP operations face, and made recommendations regarding how they could improve their services.
“Waukesha County was very pleased with the performance audit done by GeoComm of the Waukesha County Communications Center. Barry Luke and Cheryl Greathouse brought much insight to our project and provided the County with valuable recommendations to improve our operations. Both Barry and Cheryl were easy to work with and handled the project in a very professional manner.” Lori Schubert, Internal Audit Manager - Waukesha County, Wisconsin
GeoComm provided Waukesha County with a PSAP Performance Audit Report to use as a basis to make decisions to establish and maintain quality performance within the county. The recommendations, which were based on nationally recognized standards, included ways to maintain and improve the PSAP training program, staffing, quality control, call processing, and documentation management. It also included ideas for ways to move forward to implement these operational enhancements.
GeoComm commends Waukesha County for the proactive commitment to continuous improvement through performance audits and is proud to have been chosen to partner with Waukesha County for their project.
Nestled in the heart of Cajun Country you will find Iberia Parish, Louisiana. Home to over 73,000 people, Iberia Parish is strategically situated on the Gulf of Mexico between New Orleans and Houston. The parish covers over 1,000 square miles, with almost half of that being water. The Iberia Parish 9-1-1 Communications District takes providing emergency services seriously. So, in early 2010 they committed to a GIS project to develop accurate roads and address point data for the Parish.
Iberia Parish’s map data was guiding responders to within approximately 50-100 yards of an emergency caller. While this was relatively close to the caller, it was not always easy to locate the caller, making it feel like it was taking longer to respond to those in need. Iberia Parish’s goal was for caller location accuracy to increase so responders could pinpoint where help was needed and get there faster.
"GeoComm was a crucial partner as Iberia Parish upgraded our 911 dispatch maps and established a Parish GIS program. GeoComm’s knowledge of public safety mapping requirements and effective project management helped us better understand many opportunities to improve our work flows and effectiveness. In comparing our addressing work to the GeoComm street layer, we found that their field work was very accurate and thorough, mapping private roads we were not aware of." Prescott Marshall, 9-1-1 Director Iberia Parish.
Iberia Parish worked with GeoComm to update the accuracy of their GIS data for emergency response. GeoComm’s project team completed the following services:
• Road Centerline Layer Field Collection and GIS Updates
• Emergency Service Zone (ESZ) Boundary Layer Updates
• Address Point Layer Development
• Address Assessment
• GIS Data Maintenance Workflow Development and Training
To begin improving the location accuracy of Iberia Parish’s maps, GeoComm’s GIS staff collected a GPS stream for all the roads in Iberia Parish and collected GPS points for all the habitable structures on those roads. Fieldworkers noted the street name and visible house numbers for the habitable structures. After the field collection was complete, GeoComm used the collected points to update and enhance Iberia Parish’s road centerline layer. These updates ensured that addresses plotted on the correct side of an intersection, in the correct ESZ, and in the correct community.
Throughout the field collection process, GeoComm completed an address assessment review of all the incorporated and unincorporated addresses in Iberia Parish. This assessment identified addressable structures that did not fit in with the addressing scheme of the surrounding structures or specific industry based addressing guidelines. These guidelines ensure that odd and even house numbers are consistently on the same side of the road, the sequencing scheme is always consistent, and that addresses are not stacked or used multiple times; all critical data quality for plotting emergency calls on a map. The address assessment report was given to Iberia Parish for review and for targeting areas in the Parish that are candidates for potential readdressing.
Once fieldwork was complete, GeoComm updated the GIS data attributes and spatial accuracy using the provided resources of Master Street Address Guide (MSAG), Automatic Location Information (ALI) database, and through communication with Iberia Parish emergency management personnel. Once the attributes were updated, GeoComm submitted the final maps to Iberia Parish to be reviewed and approved before loading them into the Parish’s 9-1-1 System.
PSAP Audit Provides Waukesha County with Overview of Operations and Recommendations for Improved Services
Crime reduction, protecting quality of life, and maintaining a safe community is, generally, the mission of all public safety operations. One of the priorities for accomplishing this is by reducing response times and providing superior dispatching and emergency response services. When a 9-1-1 call is placed, it is the responsibility of the Public Safety Answering Point (PSAP) systems and personnel handling the call to effectively and quickly dispatch emergency services. Conducting a PSAP Performance Audit as part of your PSAP Standard Operating Procedures (SOPs) is an excellent way to monitor the level of service being provided by your PSAP. Conducting an audit provides an assessment to help ensure the PSAP’s emergency preparedness is at the highest level so 9-1-1 responders can be dispatched quickly.
Waukesha County, Wisconsin, which operates a 9-1-1 communications center dispatching law, fire, rescue, and emergency medical service responders to 29 communities throughout the county, recognized how important these audits are and the benefits it could provide them. According to Sheriff Daniel Trawicki, the Waukesha County Sheriff’s team is continually retooling, rethinking, and reprioritizing their services. A baseline from which to make these important decisions is an essential tool. As such, Waukesha County partnered with GeoComm to conduct their PSAP Performance Audit.
GeoComm began the audit by comparing the rules, statues, and policies in place at the PSAP to state and nationally recognized performance standards and best practices. GeoComm reviewed the current operations in place, identified potential risks the PSAP operations face, and made recommendations regarding how they could improve their services.
“Waukesha County was very pleased with the performance audit done by GeoComm of the Waukesha County Communications Center. Barry Luke and Cheryl Greathouse brought much insight to our project and provided the County with valuable recommendations to improve our operations. Both Barry and Cheryl were easy to work with and handled the project in a very professional manner.” Lori Schubert, Internal Audit Manager - Waukesha County, Wisconsin
GeoComm provided Waukesha County with a PSAP Performance Audit Report to use as a basis to make decisions to establish and maintain quality performance within the county. The recommendations, which were based on nationally recognized standards, included ways to maintain and improve the PSAP training program, staffing, quality control, call processing, and documentation management. It also included ideas for ways to move forward to implement these operational enhancements.
GeoComm commends Waukesha County for the proactive commitment to continuous improvement through performance audits and is proud to have been chosen to partner with Waukesha County for their project.
Seven County Iowa
Consortium Combine
Resources to Purchase IP
E9-1-1, CAD, Mapping, and
Database Management
Systems
The South Central Iowa Regional E9-1-1 Service Board manages the 9-1-1 services for seven different Iowa counties. The service board recently decided to upgrade their 9-1-1 system. To do this they selected Racom, along with several of their business partners to supply them with the tools they needed. GeoComm supplied the dispatch mapping software portion of the project with GeoLynx Server, providing a common GIS operating picture across the region. CLICK HERE to read more about this project.
GeoComm Press Releases
GeoComm Selected by the State of Utah to complete Salt Lake Metro 9-1-1 Assessment and Feasibility Study
GeoComm Participates in NENA's Industry Collaboration Event 4
GeoComm Holiday Hours
GeoComm's main facilities will be closed during the December holidays from Friday, December 23, 2011 through Friday, December 30, 2011. We will open for business as usual on Monday, January 2, 2012.
Our Software Technical Support Specialist will be available to serve you on the following schedule.
Tuesday, December 27 through Thursday, December 29:
Regular calls for service - 8:00 a.m. to 5:00 p.m. Central Time - please call 1.866.837.7379. After hours emergency service - please call 1.866.436.2666.
Friday December 23 through Monday, December 26 and Friday, December 30 through Sunday, January 1:
Weekend and holiday calls for emergency service and after-hours emergency service - please call 1.888.436.2666.
The staff at GeoComm wishes you a happy and safe holiday season.
Customer Testimonial
"As far as getting our systems installed and ready for operation, GeoComm was one of my project vendors that I did not have to worry about in regards to meeting deadlines, commitments, and delivering a functional application. The communication between the JECC and implementation team was key to the success of the project and they always made themselves available. This is one of the reasons that have made GeoComm one of my preferred vendors to work with."
-Tom Jones - Interim Executive Director, Information Technology Manager, Johnson County, Iowa
The South Central Iowa Regional E9-1-1 Service Board manages the 9-1-1 services for seven different Iowa counties. The service board recently decided to upgrade their 9-1-1 system. To do this they selected Racom, along with several of their business partners to supply them with the tools they needed. GeoComm supplied the dispatch mapping software portion of the project with GeoLynx Server, providing a common GIS operating picture across the region. CLICK HERE to read more about this project.
GeoComm Press Releases
GeoComm Selected by the State of Utah to complete Salt Lake Metro 9-1-1 Assessment and Feasibility Study
GeoComm Participates in NENA's Industry Collaboration Event 4
GeoComm Holiday Hours
GeoComm's main facilities will be closed during the December holidays from Friday, December 23, 2011 through Friday, December 30, 2011. We will open for business as usual on Monday, January 2, 2012.
Our Software Technical Support Specialist will be available to serve you on the following schedule.
Tuesday, December 27 through Thursday, December 29:
Regular calls for service - 8:00 a.m. to 5:00 p.m. Central Time - please call 1.866.837.7379. After hours emergency service - please call 1.866.436.2666.
Friday December 23 through Monday, December 26 and Friday, December 30 through Sunday, January 1:
Weekend and holiday calls for emergency service and after-hours emergency service - please call 1.888.436.2666.
The staff at GeoComm wishes you a happy and safe holiday season.
Customer Testimonial
"As far as getting our systems installed and ready for operation, GeoComm was one of my project vendors that I did not have to worry about in regards to meeting deadlines, commitments, and delivering a functional application. The communication between the JECC and implementation team was key to the success of the project and they always made themselves available. This is one of the reasons that have made GeoComm one of my preferred vendors to work with."
-Tom Jones - Interim Executive Director, Information Technology Manager, Johnson County, Iowa
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