Each year over 80 million 9-1-1 calls
are made from wireless phones within
the United States. For many agencies
who receive wireless 9-1-1 calls, the
main problem they face is not knowing
the location accuracy for the
information they are receiving.
GeoComm offers a complete Wireless
E9-1-1 Location Accuracy Testing to
validate the level and quality of location
data currently being provided by your
agencies wireless service providers.
GeoComm will conduct a series of test
calls to capture the current status and
accuracy of wireless 9-1-1 calls. The
data is then analyzed and used to work
with wireless service providers to
improve location accuracy and provide
effective dispatch of emergency
services. GeoComm will also review the
PSAP operational practices to evaluate
the quality of wireless location data
being delivered to the PSAPs and the
associated operational practices in
processing a wireless call. Because of
the many variables in the wireless and
9-1-1 networks Wireless E9-1-1
Location Accuracy Testing is crucial to
ensure citizens safety when dialing
9-1-1.
GeoLynx Desktop
Locating and displaying emergency
incidents in your jurisdiction is fully
automated by installing GeoLynx
9-1-1. When a 9-1-1 call is placed,
GeoLynx Desktop automatically
captures the address from the ALI
stream and instantly plots an arrow
at the caller's location on your
digital base map.
GeoLynx Desktop is a full-featured,
professional-level desktop mapping
software package specifically
tailored for 9-1-1 emergencies.
For more information visit:
http://www.geo-comm.com/ng911m
apping.html
Upcoming GeoComm presentation on NG9-1-1
A fire rescue in Saline County, Missouri,
demonstrates the value of E9-1-1 Systems
In December 2010 two Marshall Missouri Police Officers and one Saline
County Sheriff's Deputy received awards for their actions in saving the
life of a man in a burning building. On December 20, 2010 police
responded to a house fire where a man trapped inside had called 9-1-1
from his cell phone.
When the officers arrived at the house, the heavy smoke and flames
coming from the house prevented their rescue attempts through the
front and back doors, so they had to break a window. Through the
broken window the three officers were then able to pull the
wheelchair-bound man from the fire.
The officers credit the county’s new Enhanced 9-1-1 (E9-1-1) system in
helping them save this man from the fire. Earlier in 2010, the county
consolidated to one joint dispatch center. With that consolidation, the
county implemented a new E9-1-1 system.
Like the majority of 9-1-1 calls received in Saline County, this call came
in on a cell phone. While a landline call provides an address for 9-1-1
dispatchers, a cell phone first provides the location of the cell tower
processing the cell phone’s signal. 9-1-1 dispatchers then re-plot the
cell phone call using “phase two” mapping. When the Saline County
9-1-1 dispatchers re-plotted this particular call, it took them to a
location 40 feet away from the burning house. From there the three
responding officers were able to see the flames from the burning house
and were able to rescue the trapped man. Prior to Saline County being
able to plot phase two calls, they would have been provided a general
area about nine miles in diameter.
“I would like to tell all of you that our 9-1-1 emergency services did their
job that night. Through the upgraded equipment at the 9-1-1 center,
they were able to track the 9-1-1 cellular telephone call which gave us
our most important information, the location information. When the new
9-1-1 dispatch center opened earlier this year we were able to upgrade
our equipment and we are now able to track cellular calls and give
locations when callers are unable to give it themselves. So, it is with
this equipment we are able to locate and get people to where they need
to be. The ambulance arrived and treated the victim and rendered aid.
Everyone did the job they were prepared to do,” Jesse Coslet - Saline
County 9-1-1 Commissioner.
GeoComm commends the emergency services staff at Saline County
and the three officers who risked their lives to save this 9-1-1 caller. We
are proud to be a small part of your ability to provide life-saving services
for your community by locating 9-1-1 callers. Saline County is a valued
partner and we applaud your bravery.
Click here to read more about these three officers or watch a short
video below of them receiving their awards.
California NENA Conference - Tuesday, February 2- 11:00 a.m.
The Role of GIS in the PSAP today and in an NG9-1-1 Environment -
As our industry edges ever closer to Next Generation Technologies, GIS
and mapping become a vital component of public safety. The lifeblood of
NG9-1-1 is proper data synchronization. NG9-1-1 systems will soon rely on
GIS data to determine not only where the call is coming from but also which
PSAP the call should be. These systems will also leverage the GIS data to
determine which responder is within the shortest drive distance of the call.
Don't miss this presentation, NG Data Synchronization, and how it affects
GeoSpatial Selective Routing (GSR) and NG9-1-1 Solutions.
NENA TDC/ODC Conference There will be GeoComm staff presenting on several different topics in the
GIS track at the upcoming NENA TDC/ODC Conference. The GIS track is
dedicated to focusing on the different roles of GIS and how those roles can
be integrated into Next Generation 9-1-1. These sessions will help you
understand the critical emerging GIS issues already affecting public safety
and how they will continue to grow and change as NG9-1-1 is implemented
in agencies nationwide.
To learn more about the NENA TDC/ODC Conference visit:
http://www.nena.org/tdc-odc
GeoComm GIS Trivia
GeoComm's GIS staff provides GIS
Maintenance to customers in over 22
different states, affecting almost 8.2
million people.
Customer Testimonial
“GeoComm is a company that goes
above and beyond the normal vendor
expectations. Our dispatchers at
Greeley County love the remote
service GeoComm’s technical support
provides when making updates to our
GeoLynx 9-1-1 software. Personally, I
appreciate the quick response I
receive from our Account Manager
when I have questions on financial
issues related to E9-1-1 grants.
GeoComm has continuously provided
outstanding service and support; we
look forward to working with them for
years to come.”
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