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GeoLynx 9-1-1 put to the test in Suisun City, California
Less than one month after GeoLynx 9-1-1 was
installed in the Suisun City, California Police Department the
software was truly put to the test during a 9-1-1 call where the
caller did not know their location.
The 9-1-1 caller was on a boat. The boat was stuck in
the mud and taking on water.
To make it worse one of the five occupants was having a
medical emergency. The
police department used GeoLynx 9-1-1 to find the location of the
boat, which instantly plotted the boat’s location in the waterway.
The United States Coast Guard and the police department’s
Boating Safety Team responded using the coordinates from GeoLynx
9-1-1. They located the boater within approximately 10 feet of the
location on the map. The
occupants were safely rescued shortly after placing the 9-1-1 call.
The Suisun City Police Department purchased
GeoLynx 9-1-1 to aid them in locating wireless cell callers.
They previously relied on MapQuest to do manual lookups of
the caller’s latitude and longitude and then convert it to a
physical address. This
process was time consuming and could cause delays in potentially
life threatening situations.
It also relied on access to the Internet which may not have
been available during emergency situations.
“Locating cell phone callers is difficult enough.
When the cell phone caller is a novice boater on an
unfamiliar waterway at night time with no known points of reference,
you have a dangerous situation.
Using GeoLynx 9-1-1 and the integrated satellite mapping, we
knew immediately where the boater was located and our emergency
responders were able to respond quickly and render
necessary aid,” said Sergeant Andrew White “GeoLynx 9-1-1 immediately
proved its value.”
GeoLynx 9-1-1 is an emergency dispatch GIS that
adds integral mapping and geographic based decision support to
enhanced 9-1-1 call handling and CAD dispatch systems.
This software is a full-fledged command and control emergency
dispatch geographic information center.
It automatically captures the address from the ALI stream and
instantly plots an arrow at the caller’s location on the digital
base map.
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FCC Narrowbanding Mandate
Deadline January 1, 2013
Are
you wondering how the FCC narrowbanding mandate applies to your
agency?
Is figuring out the details
and what you need to do too time consuming or mind boggling?
We can help. Our
consultants are familiar with the mandate and its affects.
Since it was enacted, we have been working with public safety agency
clients to ensure their compliance.
For more information visit:
http://www.geo-comm.com/eclockticking.html
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Phase II
E9-1-1 software enhances 9-1-1 center in Webster County, Mississippi
Webster County, Mississippi recently installed a
new Phase II E9-1-1 service that dramatically enhances their
dispatcher’s ability to quickly and efficiently dispatch emergency
response personnel. When a call comes into
Webster County’s dispatch center, GeoLynx 9-1-1 captures the phone
number of the caller, the address of where the call is initiated
from, GPS location of that address, and directions of the address to
where the call is from. This information allows
their dispatchers to provide emergency responders with:
In addition, callers who are using cell phones
can now be located within five feet of where they are using their
phones.
The dispatchers will still ask the residents their address
for verification purposes, but if a caller cannot respond Webster
County dispatchers are still able to send them help at their exact
location.
“This program that GeoComm installed at our 9-1-1
center gave us the most updated and state of the art mapping system
in Mississippi. Other 9-1-1 center representatives
from all over the state want to see our program,” said Jimmy
McLemore, Webster County 9-1-1
Director. “I highly recommend using GeoComm’s
products. For faster and more detailed response
of emergency personnel, use GeoComm’s mapping programs.
Let it help save lives and property for you like it does for us.”
GeoComm installed the software at Webster
County’s dispatch center in early December 2009 and
trained the dispatch center staff on how to operate
their new GPS-upgraded mapping system. The new
technology was put to use the very next day when a
9-1-1 medical call was received from a local
resident.
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Customer Testimonials
"GeoComm Account Manager Jon Greene has followed up on all issues of
our inquiry after the sale. He has visited our site on several
occasions to check on things and to answer in person our questions.
With the strength of the software technical support, and
knowledgeable representative it is a solid foundation to work
from."
Michael
Twitty -Director Sequatchie County, TN Emergency Communications District
E9-1-1
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"Itasca County has a solid partnership with GeoComm for providing
both our GIS software in dispatch and for radio planning and
implementation. We are a long-term, satisfied customer for
software and appreciate the responsiveness of software technical
support. In addition we know we have a trusted partnership
with GeoComm's radio consultants. We know they will work with
us to implement systems that are the best for our agency. I
would readily recommend GeoComm to all my colleagues.”
Sheriff Pat
Medure-Itasca County, MN
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